We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or USPS). You'll receive notification as soon as the order ships. Items may require assembly. Available shipping options will be noted in the shopping cart, but generally include 1-day and 2-day shipping. If 1-day shipping is available for an order, the order is expected to be delivered within 1 business day after it has been shipped and picked up by the delivery carrier. If 2-day shipping is available for an order, the order is expected to be delivered within 2 business days after it has been shipped and picked up by the delivery carrier. Business days do not include weekends or holidays. Delivery may be delayed by factors such as changes in inventory, delivery capacity, and unforeseen circumstances beyond our control, such as strikes, natural disasters, and inclement weather.
Less Than Truck Load (LTL) and Full Truck Load (FTL) Shipments
After you place your order, will be contacted to schedule delivery. If a liftgate is needed, you must indicate this when you schedule your delivery. Please arrange for all unload and rigging equipment and personnel to be present when the truck arrives. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is available or if available personnel do not have the ability to safely unload the freight when the truck arrives.
Unless otherwise indicated, the items will be delivered in a 53' van or shipping container. Prices do not include unloading and/or equipment setup unless these charges are listed as separate line items on the proposal. If Craft Kettle is not responsible for unload/setup, Buyer will have one free hour to unload each delivery, each additional hour will cost $200. Buyer is responsible for any damage that may occur to the equipment and/or the delivery truck or container during the unloading process.
DELIVERY, INSTALLATION, & TRAINING.
Unless otherwise provided herein, Buyer shall be responsible for receiving, inspecting, testing, storing, installing, starting up, and maintaining all Goods. Installation and start-up should only be completed by a thoroughly trained and experienced technician. Craft Kettle is not liable for any on-site expenses incurred due to freight delays or any other reason, except those explicitly listed in the proposal. Craft Kettle personnel are not permitted to install plumbing, electrical, boiler, steam lines, CO2 or compressed air runs, or the glycol system. A licensed plumber and electrician must be available during setup. Buyer's facility must be prepared prior to equipment arrival.